Michele Schinella - Director of Guest Services

Michele Schinella kleinWith Kempinski since 1984.

My job as Director of Guest Services is to manage the reception and therefore I am often the first point of contact for our guests. Offering a warm welcome is also among my main tasks as providing recommendations e.g. for trips to Frankfurt and its environs.

Art in Frankfurt – your concierge recommends...

Gupta Black and White klein... a visit to the Frankfurt Museum of Modern Art where the current exhibition Everything is inside will run through February 1st, 2015. This exhibition presents the latest monumental project of artist Subodh Gupta and is his most comprehensive retrospective to date in Europe. Gupta regularly uses stainless steel dishes, pans, milking pails, bicycles, shopping carts and other everyday items in his art which has often attracted a lot of attention in the past.

Leon Luu – IT Manager

Leon Luu kleinWith Kempinski since 2000.

IT management, maintenance of the hotel system, advising guests on all technical matters (e.g. WLAN) as well as ensuring compliance with the Kempinski network standards are among my main tasks at our property. This means that I am the expert for all computer-related issues at the hotel.

Sabine Fickenscher – Executive Housekeeper

Sabine Fickenscher kleinWith Kempinski intermittently since 2004.

A housekeeper is like a housewife who runs a household on a grand scale. I make sure that all rooms and public areas are maintained in perfect condition. Furthermore, I take care of our guests' numerous small and big special wishes with regard to their rooms.

Michael Heinzmann – Front Office Manager

Michael Heinzmann kleinWith Kempinski since 2010.

To me, the Kempinski brand name stands for a luxury hotel group that treats every guest individually and fulfils his every wish even surpassing expectations. And this is exactly the maxim I act upon within the Front Office Manager's wide area of responsibility.

Dirk Reinhardt – Executive Assistant Manager F&B

Dirk Reinhardt kleinWith Kempinski since 1999.

Since I joined the Kempinski Hotel Frankfurt in November 2013, I have been proud to be part of the hotel's team. During my first five and a half years with Kempinski I worked at the group's Munich airport hotel. Then my next stops were Kuwait and Malta before I got to know some other companies as well. I last worked in Chongqing, China, where I shared the responsibility for the opening of a new Kempinski hotel. Altogether, I have been appreciating and enjoying Kempinski as the oldest European hotel chain for more than twelve years.

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